This book provides a thorough examination of a variety of specialties within the broad range of management consulting. "This book provides an excellent overview on the status of the consulting industry and the challenges it is now facing. The book's strength is that it analyzes the consulting business in all its dimensions, and I recommend it strongly to all executives and decision makers within the business community, consultants and clients alike." --Roland Berger, Chairman, Roland Berger Strategy Consultants, Munich, Germany "For this book, Greiner and Poulfelt have assembled a veritable "who's who" in the world of management and organizational consultants, including themselves. One could not ask for better coverage -- comprehensive and broad yet with depth and very current. I know of no better compendium on today's consulting world." --W. Warner Burke, Edward Lee Thorndike Professor of Psychology and Education, Teachers College, Columbia University "In the new economy, dominated by intangible assets, consulting firms are among the least tangible of all. Through this thoughtful analysis, the authors help us to understand management consulting more as an emerging science and less as an invisible art. An excellent combination of historical perspective, useful experience and practical examples make this a must read for anyone in the profession." --David P. Norton, President, Balanced Scorecard Collaborative, (Former CEO of Nolan, Norton Consulting), Lincoln, MA "This book on consulting is a first for the profession--written by a combination of world experts who provide deep insight into a fast changing industry, its various specializations and the management of consulting firms. This is not just another "how to do it book" but a bible of wisdom and perspective that every consultant should read again and again." --Warren Bennis. University Professor and Distinguished Professor of Business Administration, Marshall School of Business, University of Southern California "This book is both timely and excellent. It meets a need that long has existed - to significantly improve our understanding of what is effective, cutting-edge consulting to business. The book covers the key issues of consulting in a brilliant way -- appropriately eclectic and broad, but at the same time focused on what is essential to know. This book will have a strong impact!" --Peter Lorange, Nestle Professor of Strategy, President, IMD, Lausanne, SwitzerlandPart I. Consulting Industry, Skills and Professionalism Introduction 1. The Changing Global Consulting Industry (Flemming Poulfelt, Copenhagen Business School, Arvind Bhambri, USC and Larry Greiner, USC) 2. Professionalism in Consulting (David Maister) 3. The Marketing and Selling of Consulting Services (Robert Duboff, Boston College and Ernst and Young) Part II. Major Practice Areas in Consulting Introduction 4. Information Technology Consulting (Richard Nolan, Harvard Business School and Larry Bennigson, Harvard Interactive) 5. Strategy and Organization Consulting (Adrian J. Slywotzky, Mercer Management Consulting, and David Nadler, Mercer Delta Organizational Consulting) 6. The Marketing Consultant (Robert Spekman, U. of Virginia, and Philip Kotler, Northwestern U.) 7. Operations Management Consulting (Richard Chase and Ravi Kumar, USC) 8. Human Resources Management: New Consulting Opportunities (Edward Lawler and Susan Mohrman, USC) Part III. Consulting in Different Contexts Introduction 9. Consulting to CEOs and Boards (David Nadler, Mercer Delta Organizational Consulting) 10. Globalization Consulting (Stephen Rhinesmith, CDR International) 11. Public Sector Consultation (Alan Glassman, California State University at Northridge and Morley Winograd, USC) Part IV. Implementation in Consulting Introduction 12. Intervention Strategies in Management Consulting (Tom Cummings, USC) 13. Consulting to Integrate Mergers and Acquisitions (Anthony Buono, Bentley) 14. On Becoming a Transformational Change Agent (Robert Quinn, U of Michigan and Shawn Quinn, Columbia U.) Part V: Managing and Growing the Consulting Firm Introduction 15. Managing Growth Stages in Consulting Firms (Larry Greiner, USC and James Malernee, (Cornerstone Research) 16. High Performance Consulting Firms (Jay Lorsch, Harvard Business School) 17. Creating and Sharing Knowledge in Consulting (Tom Davenport, Accenture and Larry Prusac, IBM) Part VI: Looking Ahead at Management Consulting Introduction 18. Will Consulting Go Online? (Fiona Czerniawska, Arke Idea Consulting & Kingston Business School) 19. Research on Management Consulting (Flemming Poulfelt, Copenhagen Business School and Larry Greiner, USC) Recent Books on Management Consulting